Bioseb.com: Conditions of sale

Orders
Delivery and Transport Costs
Payment
Prices, Discount and Conditions, Returned Goods
Guarantee
Reservation of Title Clause
Information Liability Disclaimer

Orders

Orders can be placed by mail, fax, telephone or e-mail. They must include an order number, the exact product model, its description, the name (written in full) of the person signing the order, his or her function, and his or her telephone number to enable us to make such requests for further details as may be necessary. Confirmation of Receipt of Order is forwarded to you by fax only; it must returned to us, signed by a person empowered to sign on behalf of the company. The minimum order amount that we accept is € 45 excl of VAT. You can download the order form here. Do not add VAT to your order, unless delivery has to be done in France.

Delivery and Transport Costs

All orders are the object of Confirmation of Receipt of Order, with the delivery lead times. The usual lead time is 72 hours to 15 days. Delay in delivery cannot justify a cancellation of order or any penalties, excepted for public works contracts. The delivery lead times shown on the Confirmation of Receipt of Order are given on the basis of acceptance by return of fax within 24 hours. We make partial deliveries, unless the customer states otherwise in the order. Delivery costs are due for each order - the amount of these delivery costs is always mentionned on our Receipt of Order. The costs of “Express” deliveries are invoiced over and above these amounts.

Payment

Payments are received exclusively through bank transfert (you can download our bank information here) with all bank costs charged on customer account. Payments in advance or on delivery (ie to be credited on our bank account within the 3 following days of the carrier delivery) are allowed a 2% discount on the agreed price. First orders and new accounts : to be paid in advance of delivery. Public organisations (research and education) with traceable credit rating are granted à 30 days (net from invoicing date) credit for the next orders. For such cases a postal order complete with all dully authorised signatures needs to be received.
Late payments will be automatically charged with an interest rate of 2% per month.

Prix, Remises et Conditions, Retour

The prices shown are Excl of VAT and Net. They are based on the possible currency exchange rate mentionned on the estimate, and may be adjusted if the variation of the exchange rate exceeds +-2% at the time of the order confirmation.
We forward confirmation of receipt of your orders and all orders thus confirmed are delivered at the price shown. Check the packages carefully on receipt, and express reservations to the transport company immediately if necessary. A 20% charge is made on all goods returned, if they correspond to an order delivered correctly, to cover the costs of handling and returning the goods to stock; all such returns must be requested within 2 days of receipt. The equipment in question must be standard and absolutely new in its original packaging, and the return carriage must be paid by the customer. Calibration certificates are not returnable. If the goods supplied are not suitable for the customer, due to non-conformity with the order, missing elements, or other problems, all complaints must reach us within 48 hours as from the date of receipt of the goods, and before any use is made of the equipment.
If the equipment was in contact with animals, it must be certified as decontaminated before being returned to us.
No complaints notified after this period are taken into account. All returns must be made under an acceptance number given by Bioseb.

Guarantee

All our instruments are guaranteed for 12 months as from the date of delivery, except for the consequences of normal wear and tear on parts, negligence, incorrect installation or misuse. The guarantee does not cover spare parts or parts considered as consumables in the profession, such as batteries, electrodes, cells, thermocouples, fuses, etc. The costs of carriage must be borne by the customer. After these 12 months, Bioseb can provide repair services for you, and it will forward an estimate to you prior to carrying out the work. Bioseb has at its disposal a calibration department whose procedures have been certified in accordance with BS EN ISO 9002 and equipment covered by a COFRAC traceability system.

Reservation of Title Clause

Bioseb retains title to the goods until receipt of full payment. Competent courts: Salon de Provence.

Information Liability Disclaimer

THE INFORMATION IN THIS WEB SITE AND IN LINKED PAGES AND DOCUMENTS IS PROVIDED "AS IS" AND DOES NOT CREATE ANY EXPRESS OR IMPLIED WARRANTY ABOUT BIOSEB OR ITS PRODUCTS OR SERVICES.

Information published on this Web Site as well as services, product specifications, availability and prices are subject to change without notice. BIOSEB may also make improvements and/or changes in the products and/or the programs described in this Web Site at any time without notice.

BIOSEB has made reasonable efforts to verify that the information in this Web site was accurate when first published. Such information may contain errors or omissions, however, and it is subject to change without notice. Bioseb does not undertake to update this information to include any such changes or to correct errors or omissions. Bioseb assumes no responsibility for any use of the information in this Web site or for any infringement of patents or other rights of third parties that may result. Certain information may be country-specific and may not apply in all countries.

Bioseb

Tél :+33 (0)820 825 523
Fax :+33 (0)820 825 521
E-Mail :info@bioseb.com

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